AI agent fights a shoe refund dispute end-to-end and wins 850 AED back
marclou · x · 2026-11-07
Marc Lou gave an AI agent his receipt and photos after a $230 pair of VIVO Barefoot shoes broke, asking for a replacement or refund — then forgot about it. The agent escalated through regional and global support, pivoted to a remote refund when international exchange was refused, prepared Wise dispute evidence as leverage, and ultimately secured a full 850 AED refund to his account. He marvels at having 'an army of superintelligent agents fighting for me 24/7' but warns that filing claims is now so easy that abuse is inevitable.
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