Kai-Fu Lee: AI is too smart for CEOs to waste on customer service
kaifulee · x · 2026-11-06
Promoting his book AI Native on CNBC, Kai-Fu Lee argued that AI is now so capable that it no longer makes sense for CEOs to deploy it merely for customer service or document checking. He urged businesses to rethink operations with an AI-native mindset rather than bolting AI onto existing workflows as a cost-cutting tool.
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