Superhuman CEO Shishir Mehrotra: the five AI debates every board is having
MatthewBerman · x · 2026-11-04
Superhuman CEO and Spotify/Walmart board member Shishir Mehrotra breaks down the five AI debates he hears most in boardrooms, and how he'd settle them.
Key points:
- Headcount: AI's net effect will be more jobs, not fewer. Work isn't fixed — like power tools enabling skyscrapers, this is Jevons' paradox: cheaper capacity expands total consumption.
- Real-world proof: Superhuman's custom support agents now handle 72%+ of common tickets, yet ticket volume grew 60%+ YoY — efficiency expanded demand.
- Companies pulling ahead ask not what AI lets them cut, but what it lets their people build.
A boardroom-level take on AI and workforce strategy, published as a Forward Future Original guest post.
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