Design in the wilderness: UX design is merging with service design in the AI era
manosaie · x · 2026-11-04
Designer elou argues that after human-centered web design (fully plannable touchpoints) and algorithmic app design (users choosing their own journeys), AI now puts users in a "wilderness" where no experience can be crafted in advance. The answer: retrieve that earnestness and shift from shaping the thing itself to shaping inputs and connections — experience design is increasingly merging with service design.
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