CAS and Kuaishou's OmniBehavior benchmark: top models score just 44.55 at simulating real users

jiqizhixin · x · 2026-10-31

Researchers at the Chinese Academy of Sciences' Institute of Software and Kuaishou introduce OmniBehavior, accepted to NeurIPS 2026, showing user simulation remains far from solved: the strongest evaluated model scores only 44.55 on the composite metric.

The benchmark preserves long, connected behavior histories instead of isolated clicks: 2.12 million interactions from 200 users over three months, spanning 22 actions across 5 scenarios. Models get a user profile, historical traces and current context, then predict behaviors from binary actions to viewing duration and customer-service replies.

A recurring finding: models systematically overestimate positive engagement, soften negative language, and flatten differences between individuals.

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