The web wasn't built for AI agents: enterprises unready as agents move money and cancel services
DavidLinthicum · x · 2026-10-30
David Linthicum argues AI agents are moving from demos to real participants in digital business processes, but the systems on the other side weren't designed for them.
Key points
- Customers increasingly expect agents to move money, pay bills, analyze spending, cancel services, and optimize subscriptions — long-promised automation finally wrapped in an interface that reasons across tasks.
- Most websites still assume the user at the keyboard is the human account owner; agents break that assumption by making decisions, sequencing actions, and clicking buttons, changing the risk model entirely.
- Most enterprises are unprepared for the authentication, authorization, and accountability implications.
The piece calls for rethinking architecture and security assumptions for an agent-driven web, not just treating agents as a new channel.
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