UK user gets £0 'Paid' ChatGPT Plus trial invoice but Plus never activates, OpenAI won't clarify billing
Afraid_Gazelle1184 · reddit · 2026-10-30
A UK Reddit user reports signing up for a one-month ChatGPT Plus trial on Oct 25: checkout went through, card details entered, and an official £0.00 invoice arrived marked Paid—yet Plus never activated and the account still shows Free, with the offer banner still visible two days later.
Support acknowledged the transaction exists in billing history and admitted the banner caused confusion, but says the offer is no longer available and won't answer the key questions: was a subscription actually created, will the card be charged later, and how do you cancel it when the account shows Free? The user says everything goes through bots with no human able to review the full case, has filed a formal complaint, and wonders whether this raises UK consumer protection issues. The core worry: a £0 invoice proves nothing, and OpenAI hasn't provided written confirmation that no recurring payment was set up.
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