Healthcare CTO on AI agents for insurer enrollment: demos are easy, production is brutal

alex_verem · x · 2026-10-30

A healthcare software CTO recounts commissioning AI agents to enroll doctors with insurance companies, where one missed field means the doctor doesn't get paid. No single task is hard—there are just thousands of slightly different insurer/specialty/provider combinations, and a demo that works for one payer fails in production. He frames it as a top-line issue, not compliance, with open questions on framework choice and sequencing.

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