Agent calls utility company, navigates phone tree to human rep in 4 minutes
bansalg_ · x · 2026-10-28
bansalg shared a real demo of an AI agent phoning a utility company to change account details: it smoothly got through the phone bots to a human rep in about 4 minutes, then politely conferenced the user in when the rep needed to talk directly. Muse's "hang it in the louvre" reply went viral.
Related event: AI Agent Successfully Navigates Customer Service Phone Menus in 4 Minutes(2 posts)→
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