Write your customer breach-email template now, says lawyer who has watched panicked CEOs
mattshumer_ · x · 2026-10-28
Dassie Spivack shares how to properly prepare a data-breach notification email: most CEOs write the first customer email in panic hours after getting hacked, and it becomes the first document examined in any lawsuit. Advice: draft a template now and have a lawyer pre-approve it, and send the email to customers quickly once a breach happens instead of waiting for perfect information or playing it down.
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