User has AI agent Muse call utility company, navigates phone bots in 4 minutes
bansalg_ · x · 2026-10-27
A user shares having the AI agent Muse contact their utility company to make account changes: Muse fluidly got through the phone tree and hold queue (4:24 total without the user), then efficiently and respectfully dialed the user in when the rep needed to talk to them directly.
The attached diagram shows the full timeline: phone menus, hold recording, reaching a human rep, then handoff to the user.
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