Voice agents' unique problem: users interrupt themselves while tools are running
djgoel123 · reddit · 2026-10-26
A developer highlights a problem voice agents face that text chatbots mostly avoid: users interrupt themselves mid-utterance. Example: caller books Friday 3pm, the agent starts checking availability, then the caller pivots to Monday, then Tuesday morning — while the original query is still running. Mishandled, the system confirms or books the wrong appointment. It's not just ASR: it involves conversation state, cancelling stale tool executions, and knowing when intent is actually confirmed. Key advice: separate tentative information from confirmed actions — correct execution matters more than natural-sounding conversation.
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