Law firm's Claude rollout goes sideways: the gap is enablement, not tools

KirkNewcombe · x · 2026-10-25

Jon Matzner's thread walks through the classic failure mode of giving a law firm's 50-something lawyers Claude accounts: slop outputs, pulling attorneys off billable work for training, ZDR deployments and folder permissions for client data security, API keys handed out like candy, and wholesale switches to whatever tool just launched. KirkNewcombe agrees: "He's right. Gonna be a while. Enablement is the gap." The takeaway: enterprise AI adoption is bottlenecked by training, security, and process — not procurement.

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