One Prompt Line Made an Agent 17 Points Safer and 17 Points Worse

AI Engineer · youtube · 2026-10-25

Sofia Jakovcevic, forward deployed engineer at Arize AI, shows how a one-line prompt change made a support agent 17 points safer but 17 points worse at completing tasks — agents fail at runtime, not in code. She walks through a five-step regression loop built from production traces: curate datasets, score with evaluators, run baseline experiments, compare changes, and gate merges in CI, then demos coding agents that read traces and fix themselves at agent speed.

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