General Catalyst co-led Serval's seed round, betting on agentic IT workflows
marcbhargava · x · 2026-10-22
General Catalyst recounts co-leading Serval's seed round, committing after the first meeting with founders Jake Serval and aMcleodIO; the AI-native product now targets traditional B2B SaaS with agentic workflows.
The origin: Jake changed one customer-interview question—what would IT teams hand to someone hired to sit beside them? Almost everyone said manual work like resetting passwords, because building automations took longer than doing the task itself. Serval automates the automations for employee-support teams.
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