Microsoft launches Contact Center Intelligence to bring agentic AI to customer service
satyanadella · x · 2026-10-22
Microsoft announced Microsoft Contact Center Intelligence, a Dynamics 365 solution that adds agentic AI on top of existing contact centers, with CEO Satya Nadella amplifying the launch. CVP Darya Mazandarany frames the contact center as the place where key customer moments happen, using conversational intelligence to boost personalization, efficiency, retention, and growth.
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