Ops Veteran's Checklist: 7 Things to Nail Before Letting an AI Agent Touch Real Work
alex_verem · x · 2026-10-18
An ops practitioner pushes back on the weekly claims that a weekend-built AI agent replaces the ops team. Before an agent touches a real claim, invoice, or customer, make sure you have: a workflow mapped end-to-end by someone who understands it, documented exceptions, a process that already works, operating rules reviewed by ops, a list of stop conditions (disputes, legal threats, human-handoff requests, high-dollar cases), human handoff with full conversation history, and the ability for a person to step in mid-flow.
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