Ethan Mollick: agentic AI is flooding services — institutions must add friction or remove it

emollick · x · 2026-10-18

Ethan Mollick warns that agentic AI inquiries are already overwhelming the access frictions that gate government and corporate services, per accompanying data. Status quo isn't an option: institutions must either add friction (fees, worse service, banning agents) or remove it (AI-augmented services, redesigned workflows) — a consequential choice coming soon.

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