CIO: Send Business Operators to Learn AI, Not AI Experts to Learn Business
vasuman · x · 2026-10-17
Vistance Networks CIO Praveen Jonnala argues companies have it backwards: business intuition takes years, but experienced operators can master agentic tooling, evals, and orchestration in months.
Varick's vasuman backs this up from implementations in finance, ops, and HR: the hardest knowledge lives in one person's head — vendors invoicing closed POs, payment terms changed by phone and never updated in the ERP — which a 6-week AI engineer engagement can't capture. Meanwhile controllers and AP managers learn to read evals and write agent rules within weeks.
Their approach: sit with workflow operators first, translate their knowledge into agent rules, then train those operators to manage the agents. Ends with a sales CTA.
Related event: Train Business Operators in AI, Not AI Experts in Business, Executives Say(2 posts)→
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