U of T team mines 122,194 patient reviews across 45 Ontario hospitals with NLP to expose satisfaction and equity patterns

ishtiaqueSIA · x · 2026-10-16

A University of Toronto team published a PLOS Digital Health paper applying NLP and geospatial analytics to 122,194 patient reviews across 45 Ontario hospitals, uncovering trends in patient satisfaction and healthcare equity to turn patient feedback into policy input. The IHEP-funded study is a cross-disciplinary effort by Zahra Shakeri, Ishtiaque Ahmed, Amol Verma and colleagues, spanning U of T, St. Michael's Hospital and an investigative journalism bureau.

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