E-shop owner: AI made customers more confident, citing nonexistent return laws
fomodesk · reddit · 2026-10-15
An e-shop owner reports that customer emails have evolved from one-liners into polished AI-written pages. The real problem isn't AI use but blind trust: customers confidently cite return policies and consumer laws that don't exist, and when corrected, they re-check with the chatbot rather than believe the seller. He notes nobody hedges anymore — everything is stated with 100% certainty.
Related event: E-commerce owner: AI makes customers more confident, not more correct(3 posts)→
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