Store owner's theory after a year of support: AI makes people confident, not correct
fomodesk · reddit · 2026-10-15
A Reddit user who runs an online store shares an observation from a year of handling customer support: every day, customers email him with complete certainty about how his own product works, what his terms say, or what the law requires—written fluently, full of jargon, and often completely wrong.
The author stresses he uses AI daily himself, so this isn't an anti-AI post. But people have stopped distinguishing "AI told me" from "this is true." He asks: is this just a phase until people learn to use AI, or are we watching thinking get outsourced at scale?
Related event: E-commerce owner: AI makes customers more confident, not more correct(3 posts)→
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