Shop Owner's Year of Support Tickets: AI Makes People Confident, Not Correct
fomodesk · reddit · 2026-10-15
An online store owner shares a year of customer-support observations: daily emails from customers explaining, with total certainty, how his own product, terms, or the law work—beautifully written, jargon-heavy, and often flat wrong. He uses AI daily himself and stresses this isn't anti-AI; the issue is people no longer separate "AI told me" from "this is true." Is it a phase until people learn to use it, or thinking outsourced at scale?
Related event: E-commerce owner: AI makes customers more confident, not more correct(3 posts)→
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