Your AI agent said done but the customer never got the email — define "done" first
Mahmoud_Zalt · x · 2026-10-13
Mahmoud Zalt, founder of SISTA AI, highlights a common agent engineering trap: a strong output isn't completed work — the drafted email never got sent, the calendar invite was never created, the ticket never updated.
His core prescription: before delegating, define what observable fact proves the task is done, then verify it in the actual system rather than counting generated outputs. Measuring drafts and summaries creates an illusion of progress while humans still finish the work manually.
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