After AI Support Cut 33 Agents, Company Wants Human-in-the-Loop for Sales
chenggiskhann · reddit · 2026-10-12
The author's company deployed Lodgestory, a business communication tool for customer support: AI agents handle most queries, and hard cases get forwarded to human agents with pre-formatted answers to pick from; after hours, the AI even phones human agents to ask for resolutions. The support team has been cut to 12 people, and the company now wants the product team to build a similar HITL mechanism for sales. The author asks whether existing frameworks can support this pattern or if it mostly requires custom harnesses.
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