Should AI Triage Mental Health Crisis Messages? The Case for Human Review
yi111 · reddit · 2026-10-06
A Reddit discussion on whether AI should triage mental health messages: people in crisis may need help before a human professional is available, and AI could spot urgent language and route messages faster.
But emotional language is hard to interpret — people joke, hide distress, and vary by culture and day. The author supports AI-assisted triage but not AI making final decisions about who gets attention, asking where human review should be mandatory in such systems.
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