SeatGeek's AI rollout: ChatGPT Enterprise spiked IT tickets 11x, so it brought in Serval
Alec_Coughlin · x · 2026-10-05
Using the "restaurant smart vs corporate smart" mental model from Unreasonable Hospitality, the author breaks down SeatGeek's AI adoption: investing in ChatGPT Enterprise was a corporate-smart, top-down call, but when IT tickets jumped 11x overnight, bringing in Serval was the restaurant-smart, frontline response.
- Framed with Bezos's one-way vs two-way door decisions from Amazon's 2015 shareholder letter: those closest to the problem should own the two-way doors.
- Takeaway: in AI diffusion, top-level investment and fast frontline iteration must coexist, and treating every decision as irreversible is the main risk.
More from AGI Musings
- We spent 30 years teaching computers to make movies — then got mad when they learned — j3434 · 2026-10-05
- Scott Aaronson is now teaching an Alignment Theory course — himanshustwts · 2026-10-05
- AI errs 1-5% — but humans do too, argues dev: apply the same checks to both — aronchick · 2026-10-05
- AI Swarm hackathon draws hundreds to build monitoring tools after HF and German Wiki incidents — generativist · 2026-10-05
- Model welfare debate turns vicious: 'shut it all down' logic slammed as cult thinking — repligate · 2026-10-05
- LeCun: AI progress is making systems neuroscience more exciting than ever — s_y_chung · 2026-10-05