The hardest part of rolling out AI at an SME isn't tech — it's people's psychology
Lower-Impression-121 · reddit · 2026-10-02
A practitioner driving AI adoption at an SME describes the human side of mass automation: interviews reveal the fearful, the complacent, and the excited, and the biggest shock is the speed and scale of change rather than automation itself. The author argues the AI transformation role risks being the most hated person in the org, and that unlike legacy digital transformation, this change touches identity — success means bringing everyone along, not just shipping efficiencies.
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