Nurses say HCA's Palantir-built AI scheduler Timpani, live in ~130 hospitals, causes errors and burnout
nordicinst · x · 2026-10-02
WIRED reports that Timpani, an AI scheduling tool co-developed by HCA Healthcare and Palantir and rolled out to roughly 130 of HCA's 190 locations since 2023, is frustrating frontline nurses.
- A Florida ICU nurse who requested 50 specific 12-hour shifts over four months says over half were overridden, often with three back-to-back days — worse than manual scheduling
- Nurses at five other locations echoed the complaints: "No one is happy with Timpani"; similar gripes appear on Reddit
- They allege the tool operates with minimal oversight, understaffs Sundays, ignores rest and shift preferences, and may harm patients through exhausted, imbalanced teams
The story raises the question: as hospitals push AI, who cleans up the mess?
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