Decagon launches Personal Agent Gateway and PACT protocol for AI-agent customers
kimberlywtan · x · 2026-10-02
Decagon announced Personal Agent Gateway, built for a world where personal AI assistants (Muse, Instinct, Dots, Grok Bot) buy, book, cancel, and negotiate with businesses on consumers' behalf.
- Blocking these agents risks turning away customers, so enterprises need an equally smart "agentic front door"
- The gateway identifies which personal AI assistant is making a request and lets businesses customize responses while keeping control of their logic
- Decagon also launched the PACT protocol, letting personal AI assistants prove who they represent and what they're authorized to do
A sign that agent-to-agent enterprise interaction infrastructure is starting to materialize.
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