Zapier CEO grades three levels of AI-powered PM work live, top level is a full agent operating model
aakashgupta · x · 2026-10-01
- The author showed Zapier's CEO three versions of the same PM work, graded live against Zapier's AI fluency rubric.
- A ChatGPT-written PRD scored 'Capable': missing a prototype (now table stakes) and evidence from real customer signals (Gong calls, Zendesk tickets, Reddit, X).
- A working prototype plus evidence-cited PRD scored 'Adoptive'.
- A full team operating model scored 'Transformative': Skills handle recurring work, parallel subagent reviews including a skeptic arguing nothing should ship, agents reading Zendesk/Gong/Amplitude/Linear directly, with a human merge gate.
- CEO's takeaway: 'This is not how product and software was built three years ago. Not even close.'
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