SeatGeek automated 50% of IT tickets in 60 days with Serval, no layoffs
EXM7777 · x · 2026-09-29
Serval CEO Jake Serval joined SeatGeek CEO Jack Groetzinger on CNBC Squawk Box to discuss how the ticketing company eliminated its IT ticket backlog:
- 50% of IT requests automated within the first 60 days
- 132 automations built in 8 weeks
- Zero layoffs; this year's hiring already exceeds all of last year
- Engineers redeployed as embedded business partners on higher-value work
The core argument: automate the low-hanging tasks like support tickets and password resets, and your most technical people can move to more productive work.
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