Dev builds customer-support agent with persistent memory that remembers failed fixes
sruthi_123 · reddit · 2026-09-29
A developer built MemorySupport, a customer-support prototype built around persistent customer memory: when a customer returns with the same issue, the agent retrieves past interactions — including fixes that already failed — instead of repeating the same troubleshooting steps.
The project uses Hindsight for persistent memory, combining recall and reflection with recent conversation context. The author documented the architecture, memory flow, and retrieval approach on Medium and is soliciting feedback on scaling the design for production support systems.
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