Rude-by-default messages to AI support may kill human customer service entirely
GabGarrett · x · 2026-09-26
A short observation on how AI breaks friction-and-trust based systems: as support gets AI-flooded, users send default-rude, aggressive demands to every support channel since the other side might be a bot. The author predicts this dynamic will make reaching human customer support nearly impossible soon — trust collapse punishing the channels still offering human help.
Related event: AI Agents Are in Their 'Phone Phreaking' Era, Trust-Based Systems at Risk(2 posts)→
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