Lufthansa's blunt customer reply sparks joke: pre-AI, businesses said 'the customer is always right'
nikitabier · x · 2026-09-24
Nikitabier quotes a Lufthansa support reply telling a user the airline won't change its answer just because they asked again on X, joking that he'll tell his kids businesses used to say "the customer is always right" before AI. A viral quip about how AI-era corporate customer service is shifting power dynamics.
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