Decision Desk turns one support ticket into four typed decisions with confidence and cost
airesearch12 · x · 2026-09-23
A developer released Decision Desk, an MIT-licensed open-source app that turns a single support ticket into four typed decisions — route, priority, risk flag, and next action — in one structured model call, with probability, latency, provider, and cost exposed.
Key design points:
- The model must choose from allowed actions, so code gets predictable JSON instead of prose
- Every choice includes confidence, so low-confidence calls can be escalated rather than guessed
- Small purpose-built models answer narrow questions without paying general models to generate long responses
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