MSP IT Admins Want Agents That Can Patch, Heal and Report — Copilot Isn't It
PerfectReflection155 · reddit · 2026-09-19
An enterprise IT worker explains their company firewall-blocks GPT and only allows Copilot, which underperforms on meaningful tasks even in its top reasoning mode. They describe real MSP/ops needs: agents that respond to ConnectWise Automate or Ninja RMM alerts, run discovery, attempt healing, RDP into hosts, execute patching and post-patch checks via PowerShell remoting across VMs and Hyper-V hosts, and report failures. They've done this with scripts and ask who is building trusted, affordable agents for this work.
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