Salesforce and NVIDIA unveil Koa agent, trained with RL in a simulated CRM world
huan__wang · x · 2026-09-18
At Dreamforce, Salesforce CEO Benioff and NVIDIA CEO Jensen Huang announced Koa, an enterprise agent born from a three-year-old research bet. The author, a Salesforce AI Research member, shared the internal technical guide after the keynote.
Key ingredients: simulating a full CRM world as the training environment, reinforcement learning for agent behavior, rigorous evaluation, and trust & data sovereignty by design — a research-to-production pipeline via open science.
Related event: Salesforce Launches First Reasoning Model Koa with NVIDIA(7 posts)→
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