The biggest AI waste is making agents talk like humans; agent-to-agent calls could kill hold music

RichardsonDx · x · 2026-09-17

The author argues AI's biggest waste is making two agents talk to each other like humans over voice. If your agent calls a business and the counterpart agent answers, the call should switch to an agent-to-agent protocol the moment they recognize each other — skipping hold music, phone trees, repeated information, and the 20 minutes while someone types into a computer. A task like changing a flight could resolve in seconds. This likely needs a "Twilio for agent-to-agent calls", eradicating an unbelievable amount of waiting from the world.

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