ChatGPT's new 'Sections' feature clashes with Projects, slammed as a design failure

Zorgi23 · reddit · 2026-09-16

A Reddit user criticizes ChatGPT's new 'Sections' feature for merely organizing the sidebar with no relation to Projects or Chats, while its visual hierarchy implies 'Section contains Project.' In a conversation with ChatGPT itself, the model cited Donald Norman's The Design of Everyday Things, calling it a textbook violation of conceptual models and mapping principles: users shouldn't need to understand implementation to predict what a control does.

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