Developers debate when conversational AI agents should hand off to a human
FlanComplex2067 · reddit · 2026-09-15
A conversational agent builder asks on Reddit how to decide when an AI agent should hand a conversation to a human. Example: a lead asks about pricing, then says "we tried something similar and it didn't work" — generic reassurance from the agent can quickly derail the conversation. They want to know what triggers others use (specific topics, repeated questions, or something else), especially for non-obvious cases where the user never explicitly asks for a human but probably needs one.
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