OpenAI support friction: users spam replies in desperation, staff say open a ticket instead
pvncher · x · 2026-09-11
User TokenGremlin criticized OpenAI: people spam replies and dump error screenshots not because they enjoy it, but because they're desperate for help. With OpenAI serving roughly a billion users weekly and aspiring to be infrastructure, he argued, the answer should be better tooling — using its own AI to surface repeatedly reported issues and giving the community human attention.
OpenAI's pvncher responded that employees go above and beyond, but spamming replies isn't a good way to get help, asking users to respect professional boundaries and open tickets via official support channels. The exchange highlights the gap between head AI companies' support systems and their infrastructure-scale user base.
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