Consultant's warning: ripping out processes for 'AI native' fails if end users aren't AI native
verrsane · x · 2026-09-11
- verrsane notes that client execs love to rip out entire processes and reimagine them as 'AI native.'
- But that's often the wrong move: what matters is making end users AI native where they actually work. Otherwise you launch a whole enablement program only to find people missing their old interface.
- Takeaway: the bottleneck in AI transformation is user adoption and migration cost, not process redesign.
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