CRM Has No Chance at the Agent Layer, But Enterprises Won't Rip It Out
walnutavevalue · x · 2026-09-10
walnutavevalue kicks off a debate on CRM and the agent layer.
- Core claim: CRM has no chance at the agent layer, but enterprises won't rip it out—migration is too painful, payoff too vague, and outages get people fired. CRM's criticality is approaching ERP level.
- mattslotnick replies that while he understands the logic, this cedes the exact layer where the battle is fought, handing workflow telemetry to the largest wallet-share competitor.
Related event: Investors Debate: SaaS Risk Is Not Extinction but Missing the Agent Layer(24 posts)→
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