CRM is a bad data store for agent apps, argues analyst on Anthropic deal
matt_slotnick · x · 2026-09-10
Arguing about the CRM-Anthropic deal, mattslotnick says Salesforce needs better answers than ceding the agent layer to Anthropic, where most new value sits: existing CRM is a bad data store for agent apps, forcing a virtualized rebuild of the CRM data layer.
Related event: Investors Debate: SaaS Risk Is Not Extinction but Missing the Agent Layer(24 posts)→
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