Candidly's state-aware agent harness lifts conversation resolution from 30% to 78% on LangSmith

LangChain · x · 2026-09-08

Candidly's guest post on the LangChain blog details how they built a state-aware agent harness for Cait, their AI financial planning agent, using LangSmith.

Core insight: most assistants judge conversations after the fact, while the agent acts turn by turn. Their approach:

Key numbers: resolution is 78% when a conversation is going well but drops to 30% when it isn't. The state model measures this gap in real time—a single prompt insert mirroring the user's wording at the right turn can pull a disengaging conversation back up.

The work builds on a formal research paper and months of production analysis, applied to high-stakes financial decisions like debt payoff, savings, and student loans.

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