Candidly's state-aware AI lifts dialogue resolution from 30% to 78%

Candidly built a state-aware agent harness with LangSmith for its financial planning assistant Cait, using a mirrored-phrasing prompt at the right moment to close a 62-point engagement gap and raise resolution from 30% to 78%.

2026-09-08 ~ 2026-09-08 · 2 related posts

• 78% vs 30% resolution: one prompt insert rescues disengaging conversations — LangChain · 2026-09-08
• Candidly's state-aware agent harness lifts conversation resolution from 30% to 78% on LangSmith — LangChain · 2026-09-08