Claude Code creator Boris Cherny cites a 1996 HBR study to explain why companies see no AI productivity gains
rohanpaul_ai · x · 2026-09-06
Claude Code creator Boris Cherny explains why many companies integrating AI into workflows still see little productivity gain, citing a 1996 Harvard Business Review article from the early computerization era: companies that kept their paper-and-pen processes and merely layered computers on top saw minimal returns. He argues the same pattern is repeating with AI adoption — the problem isn't the technology, but failing to redesign workflows around it.
Related event: Claude Code Creator Explains Why Enterprise AI Fails to Boost Productivity(2 posts)→
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