Shopify's AI assistant failed to fix an issue in 5 hours; human support did it in 5 minutes

kylegawley · x · 2026-09-05

Developer Kyle Gawley spent 5 hours going back and forth with Shopify's AI support assistant trying to fix a problem, without success. Human support eventually resolved it in 5 minutes — another data point on AI customer service falling short where humans excel.

Related event: Dev Spent 5 Hours with Shopify AI Support, Human Fixed It in 5 Minutes(2 posts)→

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