Dev Spent 5 Hours with Shopify AI Support, Human Fixed It in 5 Minutes

Developer Kyle Gawley said he spent five hours trying to resolve a Shopify issue with its AI support assistant, only for a human agent to fix it in five minutes, sparking fresh criticism of AI customer service.

2026-09-05 ~ 2026-09-06 · 2 related posts

• Shopify's AI assistant failed to fix an issue in 5 hours; human support did it in 5 minutes — kylegawley · 2026-09-05
• Founder spends 5 hours with Shopify's AI support; human fixes it in 5 minutes — kylegawley · 2026-09-06